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PERSONAL DATA AND (PRIVACY) ORDINANCE ("the Ordinance")
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The policies and practices of New World Telephone Group (which shall include New World Telecommunications Limited, New World PCS Limited and their affiliated, holding and subsidiary companies) in relation to the collection, use and access of personal data of our customer are as follows:
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Types of Personal Data Held
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There is no obligation for our customers to provide their personal data to us. However, if the personal data requested by us is not provided, we may not be able to provide the services and/or products ("Services") required by our customers.
We hold details of our customers including the names, addresses, identity numbers, telephone numbers, data relating to calls and billing together with other data necessary for the provision of our Services.
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We collect and hold the personal data of our customers to facilitate our business as a provider of telecommunications, directory and other related services and/or products.
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The purposes for which personal data relating to our customers may be used are as follows:
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the daily provision of our Services to our customers;
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conduct credit reference checks;
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processing of any payment instructions, direct debit facilities and/or credit facilities in relation to provisioning of our Services or requested by our customers;
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enabling the daily operation of our customers' accounts and/or the collection of amounts outstanding in our customers' accounts in relation to our Services;
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conduct market research, customer, product and service surveys;
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processing of any benefits arising out of or in connection with our Services;
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subject to the requirements of the Ordinance, direct marketing of our Services;
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handling of complaints and enquiries from our customers;
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enabling us to comply with our obligations to interconnect or other industry practices;
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observing any legal, governmental or regulatory requirements including any disclosure or notification requirements, to which we are subject; and
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any other purposes relating thereto.
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We also utilise specific personal data to assist us in protecting our customers against unauthorized use of our Services.
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Transfer of Personal Data
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Personal data of our customers will be kept confidential but we may disclose and transfer (whether in Hong Kong or abroad) such data to:
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subsidiaries, associated or related companies within the New World Telephone Group, or
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any third party who provides services to us in connection with the operation of our
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business for the purposes mentioned above, subject to the provisions of the Ordinance.
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Access and Correction of Personal Data
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Under the Ordinance, our customers have the right to:
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ascertain whether we hold personal data relating to them;
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request a copy of that data; and
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request correction of any such data which is inaccurate.
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Requests for access and correction of data should be in writing and addressed to:
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New World Telecommunications Limited
17/F, Chevalier Commercial Centre
8 Wang Hoi Road, Kowloon Bay, Hong Kong
(Please specify Services/Products that you have registered on the envelope)
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A small fee may be charged towards administrative expenses in processing such access requests.
Any of the companies in New World Telephone Group may contact you with information about other products and services provided by the relevant company. If you do not wish to receive such information, please write to us at the above address and the data will, without charge, cease to be used by the companies for such purposes.
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RIGHT OF ACCESS TO PERSONAL DATA
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If you have any queries regarding New World Telecom's personal data and privacy policy or should you wish to request access to your personal data or if you wish to correct it, you may email your queries or request to New World Telecom Personal Data Officer or you may send your request or queries in writing to the above address.
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